Shop Banner Notices?
A shop banner will be displayed on the home page to alert customers of certain events/potential delays - for example if the owner is on holiday and items will not be dispatched until a certain date or if there are known issues with the Royal Mail Service etc.
Can I change my order?
Unfortunately, once an order has been placed, I am unable to cancel it, or make any changes to it. Please wait until you have received your order, and proceed by making a return here.
Where is my order?
1) Please check your order dispatch email. Etsy will show this as a dispatch email and Sum Up Store will show this as the order fulfilled. (The item is now with Royal Mail/ chosen courier.)
2) If it has been later than one business day and you have not received an email please reach out via this form.
Order, dispatch & postage -
What's the timeline?
All orders will be dispatched at the latest one business working day from receiving the order.
Royal Mail aims to deliver within one working day (incl. Saturdays).
*However this cannot be guaranteed on their part so please allow plenty of time for any items needed urgently.*
Can I change my address?
Unfortunately, I am unable to change an order once it has been placed, as stated in my Terms and Conditions. The reason for this, is because of the fast dispatch service I provide, your item may already be with the courier to the destination on the order.
Please ensure before you proceed to payment that you have double checked the delivery address on your order to the correct address.
Please note that some devices automatically complete these details when using Apple Pay, Paypal or Amazon Pay and possibly other payment providers to avoid disappointment please edit your delivery details to the correct destination.
Who is the courier?
All orders are sent via Royal Mail 1st Class. Please see their website below for further information on them.
https://www.royalmail.com
Other Couriers may be used but the customer will be made aware in the event of this.
Third Party Carriers for onward shipping?
Please be aware I do not recommend involving a third party courier to receive your items to your final destination when placing an order through both my Etsy or Sum Up Store websites & I can not take any responsibility for parcels that are sent with this method.
If you choose to use a third party carrier to distribute your items to you please know you do so at your own risk and I am unable to assist with any delivery issues such as damaged or missing items as I am unable to determine where along the transit process this issue occurred and the contract of sale is to the address provided on the order receipt.
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